Depop Account Suspended – What You Need to Do (2024)


Having your Depop account suspended can feel like hitting a brick wall. Suddenly, your thriving online store is on hold, and you’re left wondering what went wrong and how to fix it.

Don’t worry, you’re not alone!

In this article, we’ll guide you through the steps to take when your Depop account is suspended. We’ll cover the common reasons for suspensions, how to appeal, and tips to prevent future issues.

Let’s get your shop back on track!

  1. Why Is My Depop Account Suspended?
  2. Is My Account Permanently Suspended?
  3. How Can I Restore My Banned Depop Account?
  4. Can I Create a New Account?
  5. How to Avoid Suspension on Depop

Why Is My Depop Account Suspended?

Understanding why your Depop account got suspended is the first step to resolving the issue.

Depop enforces strict guidelines to ensure a safe and positive marketplace for both buyers and sellers. Common reasons for suspensions include:

  • Selling prohibited items: Depop has a list of items that are not allowed to be sold on the platform. These include counterfeit goods, illegal items, and certain categories of used goods like cosmetics. Make sure you are familiar with the platform’s rules to avoid any issues.
  • Negative reviews: Consistently receiving poor reviews from buyers can lead to account suspension. This could be because of bad product quality, inaccurate descriptions, shipping problems, or poor customer service. Maintaining high standards and addressing buyer concerns can help prevent negative feedback.
  • Fraudulent activities: Engaging in any form of fraud, such as selling counterfeit items, misleading customers, or using false information, can result in an immediate suspension. Depop takes these prohibited actions seriously to protect its user community.
  • Policy violations: Repeatedly violating Depop’s policies, such as hate speech, spamming, or engaging in prohibited trading practices, can lead to suspension. It’s crucial to read and understand Depop’s terms of service and community guidelines.
  • Payment issues: Problems with payments, such as chargebacks, pending disputes, or using unverified payment methods, can also lead to account suspension. Ensuring your payment methods are secure and verified can help avoid this issue.

If Depop decides to suspend your account, they will send you an email notification explaining the next steps.

Is My Account Permanently Suspended?

That depends on the reason for the ban.

Depop typically issues temporary suspensions for first-time or minor infractions, giving sellers the chance to correct their behavior. In these instances, the appeal process is pretty straightforward.

However, more serious or repeated violations can lead to a permanent suspension. Here’s how to determine the nature of your ban and what you can do about it:

Temporary suspension

  • You will usually receive an email from Depop explaining the reason for your suspension and indicating whether it’s temporary.
  • Follow any instructions provided by the platform. This might involve removing prohibited items, addressing buyer complaints, or providing additional verification.
  • Temporary suspensions are often lifted after a set period or once the necessary actions have been taken. Make sure that you comply with all requirements to have your account reinstated as soon as possible.

Permanent suspension

<Image Alt text: Depop account suspended permanently >

  • If you believe your account ban is wrong or unfair, you have the right to appeal. Contact Depop’s support team through their Support Center to explain your situation. Provide any relevant evidence or documentation to support your case.
  • After reviewing your appeal, Depop will make a final decision. If your account is permanently banned, you won’t be able to create a new account under the same identity.

How Can I Restore My Banned Depop Account?

If your Depop account has been banned, it’s important to act quickly and follow the appropriate steps to potentially restore your account. Here’s a detailed guide to help you navigate this process:

1. Understand the ban

Once you receive an email from Depop highlighting the next steps, read all the information thoroughly. This email will typically include the reason for your ban, whether it is temporary or permanent, and any recommended actions you can take. Understanding the specifics of your suspension is the first step toward resolving the issue.

2. What to do for temporary bans

If your account has been temporarily banned, you might only need to wait out the suspension period. Temporary bans are often issued for minor infractions, and Depop will usually specify the duration of the suspension. During this time, make sure that you address any underlying issues that led to the ban to prevent future occurrences.

3. What to do for permanent bans

If you believe the suspension is unjust or if your account has been permanently banned, you have the option to appeal the decision. Here’s how to do it effectively:

  • Contact support: Reach out to Depop’s support team through their Support Center. Clearly state why you are making an appeal request.
  • Prepare your appeal: Your appeal request should be comprehensive and well-structured. Include the following elements:
  • Reason for appeal: Explain why you believe the ban is unfair. Be specific about the circumstances and provide context for any misunderstandings.
  • Relevant evidence: Attach any evidence that supports your case. This could include screenshots, transaction records, or messages with buyers that prove your compliance with Depop’s policies.
  • Commitment to compliance: Show that you understand the platform’s rules and express your commitment to follow them in the future. Highlight any steps you have taken to address the issues that led to the ban.
  • Follow-up: After submitting your appeal, be patient but persistent. Follow up with the support team if you don’t receive a response within the expected time frame. Keep your communications polite and professional.

Can I Create a New Account?

If your Depop account has been permanently banned, you might be wondering if you can simply create a new account to continue selling.

While it might seem like an easy solution, creating a new account comes with its own set of risks.

Here’s what you need to know:

Depop’s Policies on New Accounts

Depop’s terms of service typically prohibit users from creating multiple accounts, especially after a permanent ban. So, attempting to make a new one is against Depop’s policies and can lead to additional penalties, including the immediate suspension of the new account.

Depop uses various methods to track users, such as IP addresses, email addresses, and payment methods, making it difficult to create a new account undetected.

Risks of creating a new account

  • Immediate suspension: If Depop detects that you have created a new account after a ban, the new account will likely be suspended immediately. This can happen quickly, often before you have the chance to re-establish your selling activity.
  • Loss of trust: Creating a new account can destroy the trust between you and the platform. This can lead to a more permanent and widespread ban.
  • Legal implications: In extreme cases, violating Depop’s terms of service by creating new accounts could have legal implications, especially if fraudulent activities are involved.

Alternatives to creating a new account

Instead of creating a new account, consider the following alternatives:

Appeal the ban: As previously mentioned, appealing the ban is a legitimate way to seek a resolution. Provide a detailed explanation and any evidence to support your case. Showing remorse and a willingness to comply with Depop’s guidelines can sometimes lead to a reconsideration of the ban.

Resolve issues that led to a ban: Address the reasons behind your ban. If it was due to negative reviews or policy violations, work on improving your practices. This might include better customer service or accurate product descriptions.

Explore other platforms: If your appeal is unsuccessful and the ban remains, consider expanding your reselling business to other platforms. There are several online marketplaces for resellers, such as eBay, Poshmark, and Mercari, where you can continue your selling activities successfully.

Find out more: Best Second-Hand Apps to Sell On

Building a new reputation

If you do somehow manage to create a new account and it goes undetected, here are some tips to build a positive reputation:

  • New email and payment methods: Use a different email address and payment method to avoid detection. However, be aware that this is against Depop’s terms and carries the risks mentioned above.
  • Exceptional service: Focus on providing exceptional customer service, accurate product listings, and prompt shipping. Building a positive reputation can help mitigate past issues, but it requires consistent effort.
  • Stay compliant: Strictly adhere to Depop’s policies and guidelines to avoid future suspensions. Learn from past mistakes and implement best practices to maintain a good standing on the platform.

How to Avoid Suspension on Depop

It’s far easier to avoid suspensions altogether than to deal with the hassle and complications of a Depop ban. Here’s how you can do that:

  • Maintain a positive payment balance: Ensure that your account always has a positive payment balance. Regularly check and settle any pending payments to avoid any issues.
  • Handle pending disputes as soon as possible: Address any pending disputes quickly and efficiently. Communicate clearly with buyers to resolve issues and avoid escalation. Pending disputes can negatively impact your account status, so it’s important to deal with them immediately.
  • Avoid selling prohibited items: Familiarize yourself with Depop’s list of prohibited items and ensure that you don’t list any of them for sale. Listing prohibited items can lead to immediate suspension.
  • Regularly update your listings: Keep your listings current and accurate. Remove items that are no longer available and update any changes in product descriptions or prices. 
  • Sell on multiple marketplaces: Expanding your customer base across different platforms can lead to more consistent sales. It also means that negative feedback or issues on one platform are less likely to significantly impact your overall business success.

Did you know? The right crosslisting software can make it super easy to stay on top of Depop’s guidelines and best practices so you don’t have to deal with any unwanted bans.

Crosslister by SellerAider is a popular tool designed to help sellers, especially on platforms like Depop. This automation software ensures your listings follow each platform’s rules and helps you create consistent, accurate listings across all platforms, preventing accidental mistakes.

With a central dashboard for all your seller accounts from any marketplace, you can easily manage and fix any issues, keeping your business running smoothly.

Getting Back on Track After a Depop Account Suspension

Having your Depop account suspended can be frustrating, but with the right steps, you can recover and continue selling.

Start by understanding the reason for your suspension through Depop’s notification email. For temporary bans, follow the recommended actions or wait out the suspension period. If you believe your suspension is unjust or it’s a permanent ban, consider appealing with a detailed explanation and supporting evidence.

Crosslister can help by making sure your listings follow Depop’s rules and are accurate across all selling platforms. With a central dashboard, you can easily manage and fix any issues before they become problems. This way, you can reduce the risk of having your Depop account suspended ever again.

Want to make selling easier and keep your accounts safe? Get started with Crosslister for free!